Shipping Damage or Shortages:
If you receive your parts damaged or shorted during shipping, please call Power Boats New Roc within 24 hours of receiving your parts. 914-738-3070
Please call us at 914-738-3070 for a Return Goods Authorization number.
Any parts returned are subject to a restocking fee of 15% or more.
We will not accept any returns after 30 days.
The following are items that can not be returned: tools, books, electrical items, chemicals, or items not in the original packaging and special order items.
Parts installed, modified or damaged will not be accepted.
NOTE: DO NOT return parts to Power Boats New Roc without a Return Goods Authorization (RGA) number.
Return Authorization will be furnished after providing the following information:
Power Boats New Roc invoice number.
Date of invoice
Quantity to be returned
Reason for return
Defective or new-return
Exchange or return
We at Power Boats New Roc reserves the right to refuse unauthorized returns.
Instructions as follows:
Mark the RGA# prominently on the outside of the shipping container and include it on all documentation and correspondence.